{"id":15604,"date":"2025-02-02T11:00:00","date_gmt":"2025-02-02T16:00:00","guid":{"rendered":"https:\/\/voxpria.com\/docs\/viewing-call-history-2\/"},"modified":"2026-07-10T00:47:18","modified_gmt":"2026-07-10T05:47:18","password":"","slug":"viewing-call-history","status":"publish","type":"docs","link":"https:\/\/voxpria.com\/fr\/docs\/viewing-call-history\/","title":{"rendered":"Consulter l&rsquo;historique des appels et les enregistrements"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/voxpria.com\/wp-content\/uploads\/2026\/07\/calls-fr-scaled.png\" alt=\"Historique des appels\" class=\"wp-image-15232\"\/><figcaption class=\"wp-block-image__caption\">Passez en revue chaque appel, \u00e9coutez les enregistrements et lisez les transcriptions.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">VoxPria enregistre automatiquement tous les appels et fournit un historique d\u00e9taill\u00e9. De plus, vous pouvez \u00e9couter les enregistrements, lire les transcriptions et analyser la performance. Dans ce guide, nous vous montrons comment acc\u00e9der \u00e0 votre historique d&rsquo;appels et l&rsquo;utiliser efficacement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Acc\u00e9der \u00e0 l&rsquo;historique des appels<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">D&rsquo;abord, acc\u00e9dez \u00e0 la section Appels, o\u00f9 sont conserv\u00e9s tous les registres d&rsquo;appel. De plus, vous pouvez y acc\u00e9der de n&rsquo;importe o\u00f9 sur la plateforme :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Cliquez sur <strong>\u00c9VALUER<\/strong> dans la barre lat\u00e9rale gauche<\/li>\n<li>S\u00e9lectionnez <strong>Appels<\/strong><\/li>\n<li>Vous verrez une liste de tous les appels tri\u00e9s par date (les plus r\u00e9cents en premier)<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Comprendre la liste des appels<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La liste des appels affiche l&rsquo;information essentielle sur chaque appel. Par ailleurs, vous pouvez trier et filtrer pour trouver rapidement des appels pr\u00e9cis :<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Colonnes de la liste des appels<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Statut<\/strong> &#8211; R\u00e9sultat de l&rsquo;appel (R\u00e9pondu, Sans r\u00e9ponse, Occup\u00e9, \u00c9chou\u00e9)<\/li>\n<li><strong>Contact<\/strong> &#8211; Nom et num\u00e9ro de t\u00e9l\u00e9phone compos\u00e9<\/li>\n<li><strong>Campagne<\/strong> &#8211; Campagne \u00e0 laquelle l&rsquo;appel appartient<\/li>\n<li><strong>Agent<\/strong> &#8211; Agent IA ayant effectu\u00e9 l&rsquo;appel<\/li>\n<li><strong>Dur\u00e9e<\/strong> &#8211; Dur\u00e9e de l&rsquo;appel<\/li>\n<li><strong>Date et heure<\/strong> &#8211; Moment o\u00f9 l&rsquo;appel a eu lieu<\/li>\n<li><strong>Actions<\/strong> &#8211; Boutons d&rsquo;acc\u00e8s rapide (Lire, Voir, T\u00e9l\u00e9charger)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Signification des statuts d&rsquo;appel<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Comprendre les statuts d&rsquo;appel vous aide \u00e0 analyser la performance des campagnes. De plus, chaque statut a des implications pr\u00e9cises :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud83d\udfe2 <strong>R\u00e9pondu<\/strong> &#8211; L&rsquo;appel a \u00e9t\u00e9 d\u00e9croch\u00e9 et la conversation s&rsquo;est termin\u00e9e<\/li>\n<li>\ud83d\udd35 <strong>Bo\u00eete vocale<\/strong> &#8211; L&rsquo;appel a \u00e9t\u00e9 redirig\u00e9 vers la bo\u00eete vocale (un message a peut-\u00eatre \u00e9t\u00e9 laiss\u00e9)<\/li>\n<li>\ud83d\udfe1 <strong>Sans r\u00e9ponse<\/strong> &#8211; Le t\u00e9l\u00e9phone a sonn\u00e9, mais personne n&rsquo;a r\u00e9pondu<\/li>\n<li>\ud83d\udfe0 <strong>Occup\u00e9<\/strong> &#8211; La ligne \u00e9tait occup\u00e9e<\/li>\n<li>\ud83d\udd34 <strong>\u00c9chou\u00e9<\/strong> &#8211; L&rsquo;appel n&rsquo;a pas pu \u00eatre compl\u00e9t\u00e9 (num\u00e9ro invalide, probl\u00e8me r\u00e9seau)<\/li>\n<li>\u26aa <strong>En cours<\/strong> &#8211; L&rsquo;appel se d\u00e9roule actuellement<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Filtrer et rechercher des appels<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Avec potentiellement des milliers d&rsquo;appels, le filtrage est essentiel. De plus, VoxPria offre des options de recherche et de filtrage puissantes :<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Filtres disponibles<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Plage de dates<\/strong> &#8211; Aujourd&rsquo;hui, Hier, 7 derniers jours, 30 derniers jours, Plage personnalis\u00e9e<\/li>\n<li><strong>Statut<\/strong> &#8211; Filtrer par r\u00e9sultat d&rsquo;appel<\/li>\n<li><strong>Campagne<\/strong> &#8211; Afficher les appels d&rsquo;une campagne pr\u00e9cise<\/li>\n<li><strong>Agent<\/strong> &#8211; Filtrer selon l&rsquo;agent ayant effectu\u00e9 l&rsquo;appel<\/li>\n<li><strong>Dur\u00e9e<\/strong> &#8211; Appels plus longs\/plus courts que X secondes<\/li>\n<li><strong>Num\u00e9ro de t\u00e9l\u00e9phone<\/strong> &#8211; Rechercher un num\u00e9ro pr\u00e9cis<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udca1 Astuce :<\/strong> Enregistrez vos filtres fr\u00e9quemment utilis\u00e9s comme \u00ab Vues enregistr\u00e9es \u00bb pour un acc\u00e8s rapide ult\u00e9rieur.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c9couter les enregistrements d&rsquo;appel<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">VoxPria enregistre automatiquement tous les appels. De plus, l&rsquo;\u00e9coute des enregistrements vous aide \u00e0 comprendre la performance des agents et les interactions avec les clients :<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Comment lire un enregistrement<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Trouvez l&rsquo;appel dans votre liste d&rsquo;appels<\/li>\n<li>Cliquez sur le bouton <strong>Lire<\/strong> (\u25b6\ufe0f) dans la colonne Actions<\/li>\n<li>Le lecteur d&rsquo;enregistrement s&rsquo;ouvre avec les commandes de lecture<\/li>\n<li>Utilisez lecture\/pause, avance\/recul rapide et les commandes de vitesse<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Fonctionnalit\u00e9s du lecteur d&rsquo;enregistrement<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Vitesse de lecture<\/strong> &#8211; \u00c9coutez \u00e0 0,5x, 1x, 1,5x ou 2x<\/li>\n<li><strong>Commandes de saut<\/strong> &#8211; Avancez\/reculez de 10 secondes<\/li>\n<li><strong>Vue de la forme d&rsquo;onde<\/strong> &#8211; Visualisez l&rsquo;audio<\/li>\n<li><strong>Option de t\u00e9l\u00e9chargement<\/strong> &#8211; Enregistrez l&rsquo;appel en MP3<\/li>\n<li><strong>Lien de partage<\/strong> &#8211; G\u00e9n\u00e9rez un lien de lecture partageable<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Lire les transcriptions d&rsquo;appel<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En plus des enregistrements, VoxPria fournit des transcriptions \u00e9crites. De plus, les transcriptions sont consultables et plus faciles \u00e0 parcourir :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Cliquez sur n&rsquo;importe quel appel pour ouvrir la page de d\u00e9tails<\/li>\n<li>Acc\u00e9dez \u00e0 l&rsquo;onglet <strong>\u00ab Transcription \u00bb<\/strong><\/li>\n<li>Lisez la conversation mot pour mot<\/li>\n<li>Les noms des interlocuteurs sont indiqu\u00e9s (Agent c. Client)<\/li>\n<li>Les horodatages indiquent le moment o\u00f9 chaque phrase a \u00e9t\u00e9 prononc\u00e9e<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Fonctionnalit\u00e9s de la transcription<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Recherche<\/strong> &#8211; Trouvez des mots ou expressions pr\u00e9cis<\/li>\n<li><strong>Copier<\/strong> &#8211; Copiez le texte de la transcription<\/li>\n<li><strong>T\u00e9l\u00e9charger<\/strong> &#8211; Enregistrez en TXT ou en PDF<\/li>\n<li><strong>Surligner<\/strong> &#8211; Marquez les sections importantes<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Page de d\u00e9tails de l&rsquo;appel<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cliquer sur un appel ouvre une vue d\u00e9taill\u00e9e. De plus, cette page contient de l&rsquo;information compl\u00e8te sur l&rsquo;appel :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>R\u00e9sum\u00e9<\/strong> &#8211; R\u00e9sultat de l&rsquo;appel, dur\u00e9e, co\u00fbt<\/li>\n<li><strong>Enregistrement<\/strong> &#8211; Lecteur audio<\/li>\n<li><strong>Transcription<\/strong> &#8211; Texte complet de la conversation<\/li>\n<li><strong>M\u00e9tadonn\u00e9es<\/strong> &#8211; Campagne, agent, identifiant d&rsquo;appelant utilis\u00e9<\/li>\n<li><strong>Info contact<\/strong> &#8211; D\u00e9tails sur la personne appel\u00e9e<\/li>\n<li><strong>Notes<\/strong> &#8211; Ajoutez des notes personnalis\u00e9es sur l&rsquo;appel<\/li>\n<li><strong>\u00c9tiquettes<\/strong> &#8211; Cat\u00e9gorisez les appels avec des \u00e9tiquettes<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">T\u00e9l\u00e9charger les donn\u00e9es d&rsquo;appel<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez exporter les donn\u00e9es d&rsquo;appel \u00e0 des fins de rapport ou de conformit\u00e9. De plus, VoxPria prend en charge plusieurs formats d&rsquo;exportation :<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Options d&rsquo;exportation<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Exportation CSV<\/strong> &#8211; Liste des appels avec toutes les m\u00e9tadonn\u00e9es<\/li>\n<li><strong>ZIP des enregistrements<\/strong> &#8211; T\u00e9l\u00e9chargement group\u00e9 des fichiers MP3<\/li>\n<li><strong>PDF des transcriptions<\/strong> &#8211; Toutes les transcriptions dans un seul document<\/li>\n<li><strong>Acc\u00e8s API<\/strong> &#8211; R\u00e9cup\u00e9ration programmatique des donn\u00e9es<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pour exporter, s\u00e9lectionnez les appels \u00e0 l&rsquo;aide des cases \u00e0 cocher, puis cliquez sur <strong>\u00ab Exporter la s\u00e9lection \u00bb<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Confidentialit\u00e9 et conformit\u00e9<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les enregistrements d&rsquo;appel sont conserv\u00e9s de fa\u00e7on s\u00e9curitaire et conform\u00e9ment \u00e0 la r\u00e9glementation. De plus, vous contr\u00f4lez les politiques de conservation :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Chiffrement<\/strong> &#8211; Tous les enregistrements sont chiffr\u00e9s au repos<\/li>\n<li><strong>Conservation<\/strong> &#8211; D\u00e9finissez la suppression automatique apr\u00e8s X jours<\/li>\n<li><strong>Contr\u00f4le d&rsquo;acc\u00e8s<\/strong> &#8211; D\u00e9terminez qui peut \u00e9couter les enregistrements<\/li>\n<li><strong>Journaux de t\u00e9l\u00e9chargement<\/strong> &#8211; Suivez qui a consult\u00e9 les enregistrements<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Configurez ces options dans <strong>Param\u00e8tres \u2192 Confidentialit\u00e9 et conformit\u00e9<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Prochaines \u00e9tapes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Articles connexes :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#\">Comprendre le tableau de bord d&rsquo;analyse<\/a><\/li>\n<li><a href=\"#\">Probl\u00e8mes de qualit\u00e9 d&rsquo;appel<\/a><\/li>\n<li><a href=\"#\">Exporter les donn\u00e9es d&rsquo;appel<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez comment acc\u00e9der \u00e0 votre historique d&rsquo;appels, le filtrer et l&rsquo;analyser. \u00c9coutez les enregistrements, consultez les transcriptions et comprenez les statuts d&rsquo;appel.<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[97],"doc_tag":[108,111],"class_list":["post-15604","docs","type-docs","status-publish","hentry","doc_category-calls-call-history-fr","doc_tag-analytics-fr","doc_tag-calls-fr"],"year_month":"2026-08","word_count":936,"total_views":"14","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":[],"doc_category_info":[{"term_name":"Appels et historique des appels","term_url":"https:\/\/voxpria.com\/fr\/docs-category\/calls-call-history-fr\/"}],"doc_tag_info":[{"term_name":"Analytique","term_url":"https:\/\/voxpria.com\/fr\/docs-tag\/analytics-fr\/"},{"term_name":"Appels","term_url":"https:\/\/voxpria.com\/fr\/docs-tag\/calls-fr\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v28.0) - 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