{"id":15607,"date":"2025-02-02T11:45:00","date_gmt":"2025-02-02T16:45:00","guid":{"rendered":"https:\/\/voxpria.com\/docs\/creating-new-agent-2\/"},"modified":"2026-07-10T00:47:21","modified_gmt":"2026-07-10T05:47:21","password":"","slug":"creating-new-agent","status":"publish","type":"docs","link":"https:\/\/voxpria.com\/fr\/docs\/creating-new-agent\/","title":{"rendered":"Cr\u00e9er un nouvel agent &#8211; Guide complet"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/voxpria.com\/wp-content\/uploads\/2026\/07\/agents-fr-scaled.png\" alt=\"Cr\u00e9er un nouvel agent\" class=\"wp-image-15228\"\/><figcaption class=\"wp-block-image__caption\">Depuis la page Agents, cliquez sur Nouvel agent ou lancez l&rsquo;assistant guid\u00e9 pour cr\u00e9er un agent.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Cr\u00e9er un agent vocal IA est plus simple qu&rsquo;on pourrait le croire. De plus, VoxPria fournit des mod\u00e8les et des outils qui simplifient le processus. Dans ce guide complet, nous vous accompagnerons dans la cr\u00e9ation de votre premier agent du d\u00e9but \u00e0 la fin.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Avant de commencer<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Avant de cr\u00e9er votre agent, posez-vous ces questions. De plus, des r\u00e9ponses claires guideront votre configuration :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Objectif<\/strong> &#8211; Que doit faire l&rsquo;agent? (p. ex. rappeler des rendez-vous, r\u00e9pondre aux questions fr\u00e9quentes)<\/li>\n<li><strong>Ton<\/strong> &#8211; Formel ou d\u00e9contract\u00e9? Amical ou professionnel?<\/li>\n<li><strong>Actions<\/strong> &#8211; Doit-il recueillir des renseignements, planifier des rendez-vous ou simplement informer?<\/li>\n<li><strong>Transfert<\/strong> &#8211; Quand doit-il transf\u00e9rer \u00e0 une personne?<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c9tape 1 : Acc\u00e9der au g\u00e9n\u00e9rateur d&rsquo;agents<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tout d&rsquo;abord, acc\u00e9dez \u00e0 l&rsquo;interface de cr\u00e9ation d&rsquo;agents. De plus, c&rsquo;est ici que toute la magie op\u00e8re :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Allez \u00e0 <strong>BUILD \u2192 Agents<\/strong><\/li>\n<li>Cliquez sur le bouton <strong>\u00ab Cr\u00e9er un nouvel agent \u00bb<\/strong><\/li>\n<li>Vous verrez deux options : <strong>\u00ab Utiliser un mod\u00e8le \u00bb<\/strong> ou <strong>\u00ab Partir de z\u00e9ro \u00bb<\/strong><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udca1 Recommandation :<\/strong> Pour votre premier agent, utilisez un mod\u00e8le. Vous apprendrez ainsi plus rapidement tout en \u00e9vitant les erreurs courantes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c9tape 2 : Choisir un mod\u00e8le<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">VoxPria propose des mod\u00e8les pr\u00e9con\u00e7us pour les cas d&rsquo;usage courants. De plus, chaque mod\u00e8le comprend des scripts et des param\u00e8tres optimis\u00e9s :<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Mod\u00e8les d&rsquo;agents populaires :<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Rappel de rendez-vous<\/strong> &#8211; Confirmer ou reporter des rendez-vous<\/li>\n<li><strong>Soutien \u00e0 la client\u00e8le<\/strong> &#8211; R\u00e9pondre aux questions fr\u00e9quentes et fournir de l&rsquo;information<\/li>\n<li><strong>Qualificateur de prospects<\/strong> &#8211; Poser des questions de qualification<\/li>\n<li><strong>Collecteur de sondages<\/strong> &#8211; Mener des sondages t\u00e9l\u00e9phoniques<\/li>\n<li><strong>Rappel de paiement<\/strong> &#8211; Rappeler les paiements dus<\/li>\n<li><strong>Avis d&rsquo;\u00e9v\u00e9nement<\/strong> &#8211; Informer des \u00e9v\u00e9nements \u00e0 venir<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Cliquez sur n&rsquo;importe quel mod\u00e8le pour voir un aper\u00e7u de son fonctionnement. De plus, vous pouvez tout personnaliser apr\u00e8s la s\u00e9lection.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c9tape 3 : Configurer les param\u00e8tres de base<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Configurez maintenant les d\u00e9tails fondamentaux de votre agent. De plus, ces param\u00e8tres d\u00e9finissent le fonctionnement de votre agent :<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Renseignements requis :<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Nom de l&rsquo;agent<\/strong> &#8211; Nom interne pour vous (p. ex. \u00ab Robot de rappel de rendez-vous \u00bb)<\/li>\n<li><strong>Nom du personnage de l&rsquo;agent<\/strong> &#8211; Comment l&rsquo;agent se pr\u00e9sente (p. ex. \u00ab Sarah de VoxPria \u00bb)<\/li>\n<li><strong>Nom de l&rsquo;entreprise<\/strong> &#8211; Le nom de votre entreprise que l&rsquo;agent repr\u00e9sente<\/li>\n<li><strong>Type d&rsquo;agent<\/strong> &#8211; Sortant, entrant ou les deux<\/li>\n<li><strong>Langue<\/strong> &#8211; Langue principale (vous pourrez en ajouter d&rsquo;autres plus tard)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c9tape 4 : Choisir une voix<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Choisissez la voix qu&rsquo;utilisera votre agent. De plus, cela influence consid\u00e9rablement la perception de votre marque par les appelants :<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Conseils pour choisir une voix :<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Genre<\/strong> &#8211; Choisissez selon les pr\u00e9f\u00e9rences de votre auditoire<\/li>\n<li><strong>Accent<\/strong> &#8211; Adaptez-le \u00e0 l&#8217;emplacement principal de votre client\u00e8le<\/li>\n<li><strong>Ton<\/strong> &#8211; Chaleureux et amical par rapport \u00e0 professionnel et formel<\/li>\n<li><strong>\u00c2ge<\/strong> &#8211; Voix plus jeunes pour le contexte techno\/d\u00e9contract\u00e9, plus matures pour le professionnel<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Cliquez sur <strong>\u00ab Aper\u00e7u de la voix \u00bb<\/strong> pour \u00e9couter des \u00e9chantillons avant de choisir. Vous pourrez ainsi vous assurer qu&rsquo;elle correspond \u00e0 votre marque.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c9tape 5 : R\u00e9diger ou personnaliser le script<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le script d\u00e9finit ce que dit votre agent. De plus, les mod\u00e8les offrent un point de d\u00e9part que vous pouvez modifier :<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Composantes du script :<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Salutation<\/strong> &#8211; Comment l&rsquo;agent se pr\u00e9sente<\/li>\n<li><strong>Message principal<\/strong> &#8211; L&rsquo;information essentielle \u00e0 transmettre<\/li>\n<li><strong>Questions<\/strong> &#8211; Ce que l&rsquo;agent demande (le cas \u00e9ch\u00e9ant)<\/li>\n<li><strong>R\u00e9ponses<\/strong> &#8211; Comment l&rsquo;agent r\u00e9agit aux diff\u00e9rentes r\u00e9ponses<\/li>\n<li><strong>Cl\u00f4ture<\/strong> &#8211; Comment l&rsquo;agent termine la conversation<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Utiliser des variables :<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez personnaliser les scripts \u00e0 l&rsquo;aide de variables. De plus, celles-ci puisent les donn\u00e9es de votre liste de contacts :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><code class=\"\" data-line=\"\">{first_name}<\/code> &#8211; Pr\u00e9nom du contact<\/li>\n<li><code class=\"\" data-line=\"\">{last_name}<\/code> &#8211; Nom de famille du contact<\/li>\n<li><code class=\"\" data-line=\"\">{company}<\/code> &#8211; Nom de l&rsquo;entreprise<\/li>\n<li><code class=\"\" data-line=\"\">{appointment_date}<\/code> &#8211; Rendez-vous pr\u00e9vu<\/li>\n<li><code class=\"\" data-line=\"\">{custom_field}<\/code> &#8211; Tout champ personnalis\u00e9 que vous cr\u00e9ez<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Exemple de script :<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code class=\"\" data-line=\"\">&quot;Hi {first_name}, this is Sarah calling from {company}. \nI&#039;m calling to remind you about your appointment on {appointment_date}. \nCan you confirm if you&#039;re still able to make it?&quot;<\/code><\/pre>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c9tape 6 : Entra\u00eener votre agent<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">L&rsquo;entra\u00eenement aide votre agent \u00e0 comprendre les diff\u00e9rentes fa\u00e7ons dont les gens pourraient r\u00e9pondre. De plus, un meilleur entra\u00eenement m\u00e8ne \u00e0 de meilleures conversations :<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">M\u00e9thodes d&rsquo;entra\u00eenement :<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Entra\u00eenement des intentions<\/strong> &#8211; Apprendre \u00e0 l&rsquo;agent \u00e0 reconna\u00eetre les oui\/non, les demandes de report, les questions<\/li>\n<li><strong>T\u00e9l\u00e9versement de la FAQ<\/strong> &#8211; Importer les questions et r\u00e9ponses courantes<\/li>\n<li><strong>Exemples de conversations<\/strong> &#8211; Fournir des dialogues types<\/li>\n<li><strong>Base de connaissances<\/strong> &#8211; Cr\u00e9er un lien vers votre documentation<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Acc\u00e9dez \u00e0 l&rsquo;entra\u00eenement en cliquant sur <strong>\u00ab Entra\u00eener l&rsquo;agent \u00bb<\/strong> apr\u00e8s avoir cr\u00e9\u00e9 la configuration de base.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c9tape 7 : Configurer les actions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e9finissez les actions que votre agent peut entreprendre. De plus, celles-ci automatisent les t\u00e2ches selon les r\u00e9sultats de la conversation :<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Actions disponibles :<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Envoyer un SMS<\/strong> &#8211; Messages texte de suivi<\/li>\n<li><strong>Envoyer un courriel<\/strong> &#8211; Courriels de confirmation ou de r\u00e9sum\u00e9<\/li>\n<li><strong>Mettre \u00e0 jour le CRM<\/strong> &#8211; Synchroniser les donn\u00e9es avec Salesforce, HubSpot, etc.<\/li>\n<li><strong>Planifier un rappel<\/strong> &#8211; R\u00e9server des appels de suivi<\/li>\n<li><strong>Transf\u00e9rer \u00e0 une personne<\/strong> &#8211; Acheminer vers un agent humain<\/li>\n<li><strong>D\u00e9clencher un webhook<\/strong> &#8211; Envoyer des donn\u00e9es \u00e0 des syst\u00e8mes externes<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c9tape 8 : D\u00e9finir les r\u00e8gles de transfert<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e9finissez quand l&rsquo;agent doit transf\u00e9rer \u00e0 une personne. De plus, cela garantit que les enjeux complexes re\u00e7oivent l&rsquo;attention appropri\u00e9e :<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">D\u00e9clencheurs de transfert courants :<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La client\u00e8le demande \u00e0 parler \u00e0 une personne<\/li>\n<li>L&rsquo;agent ne comprend pas la question (3 fois de suite)<\/li>\n<li>La client\u00e8le exprime de la frustration ou de la col\u00e8re<\/li>\n<li>Des mots-cl\u00e9s pr\u00e9cis sont mentionn\u00e9s (p. ex. \u00ab plainte \u00bb, \u00ab annuler \u00bb, \u00ab probl\u00e8me de facturation \u00bb)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c9tape 9 : Tester votre agent<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Avant le d\u00e9ploiement, testez toujours \u00e0 fond. De plus, les tests r\u00e9v\u00e8lent des probl\u00e8mes que vous pouvez corriger avant que la client\u00e8le interagisse avec l&rsquo;agent :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Cliquez sur le bouton <strong>\u00ab Tester l&rsquo;agent \u00bb<\/strong><\/li>\n<li>Entrez votre num\u00e9ro de t\u00e9l\u00e9phone<\/li>\n<li>Cliquez sur <strong>\u00ab Appelez-moi maintenant \u00bb<\/strong><\/li>\n<li>R\u00e9pondez \u00e0 l&rsquo;appel et interagissez avec votre agent<\/li>\n<li>Essayez diff\u00e9rentes r\u00e9ponses pour tester la compr\u00e9hension<\/li>\n<li>\u00c9coutez pour v\u00e9rifier la fluidit\u00e9 et la clart\u00e9<\/li>\n<li>V\u00e9rifiez si les actions se d\u00e9clenchent correctement<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udca1 Astuce de pro :<\/strong> Testez avec plusieurs membres de votre \u00e9quipe. Vous obtiendrez ainsi des commentaires vari\u00e9s sur la performance de l&rsquo;agent.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c9tape 10 : D\u00e9ployer votre agent<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois les tests termin\u00e9s et si vous \u00eates satisfait, d\u00e9ployez votre agent :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Cliquez sur <strong>\u00ab D\u00e9ployer l&rsquo;agent \u00bb<\/strong><\/li>\n<li>Choisissez le type de d\u00e9ploiement :\n<ul>\n<li><strong>Campagne<\/strong> &#8211; Utiliser dans des campagnes sortantes<\/li>\n<li><strong>Appels entrants<\/strong> &#8211; R\u00e9pondre aux appels entrants<\/li>\n<li><strong>Les deux<\/strong> &#8211; G\u00e9rer les deux directions<\/li>\n<\/ul>\n<\/li>\n<li>Confirmez le d\u00e9ploiement<\/li>\n<li>L&rsquo;agent est maintenant actif et pr\u00eat \u00e0 l&rsquo;usage<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Conseils post-d\u00e9ploiement<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u2705 <strong>Surveillez les 50 premiers appels<\/strong> &#8211; Passez en revue les enregistrements et les transcriptions<\/li>\n<li>\u2705 <strong>Recueillez des commentaires<\/strong> &#8211; Demandez \u00e0 la client\u00e8le son avis sur son exp\u00e9rience<\/li>\n<li>\u2705 <strong>It\u00e9rez et am\u00e9liorez<\/strong> &#8211; Mettez \u00e0 jour le script selon les apprentissages<\/li>\n<li>\u2705 <strong>Entra\u00eenez r\u00e9guli\u00e8rement<\/strong> &#8211; Ajoutez de nouvelles questions fr\u00e9quentes et de nouveaux sc\u00e9narios<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">En savoir plus sur le <a href=\"https:\/\/en.wikipedia.org\/wiki\/Natural_language_processing\">traitement du langage naturel<\/a> qui alimente les agents IA.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Articles connexes :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"\/\">Qu&rsquo;est-ce qu&rsquo;un agent vocal?<\/a><\/li>\n<li><a href=\"\/\">Entra\u00eener votre agent<\/a><\/li>\n<li><a href=\"\/\">Meilleures pratiques pour les agents<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Guide \u00e9tape par \u00e9tape pour cr\u00e9er votre premier agent vocal IA. 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