{"id":15614,"date":"2025-02-02T13:30:00","date_gmt":"2025-02-02T18:30:00","guid":{"rendered":"https:\/\/voxpria.com\/docs\/what-is-flow-builder-2\/"},"modified":"2026-07-10T00:47:29","modified_gmt":"2026-07-10T05:47:29","password":"","slug":"what-is-flow-builder","status":"publish","type":"docs","link":"https:\/\/voxpria.com\/fr\/docs\/what-is-flow-builder\/","title":{"rendered":"Qu&rsquo;est-ce que Flow Builder?"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/voxpria.com\/wp-content\/uploads\/2026\/07\/flow-builder-fr-scaled.png\" alt=\"Flow Builder\" class=\"wp-image-15239\"\/><figcaption class=\"wp-block-image__caption\">Concevez visuellement des flux d&rsquo;appels \u00e0 plusieurs \u00e9tapes avec Flow Builder.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Flow Builder est le puissant outil d&rsquo;automatisation visuelle de VoxPria. De plus, il vous permet de cr\u00e9er des flux de travail complexes sans \u00e9crire de code. Dans ce guide, nous vous pr\u00e9senterons Flow Builder et vous montrerons ce qui est possible.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Qu&rsquo;est-ce que Flow Builder?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Flow Builder est un <strong>outil d&rsquo;automatisation de flux de travail visuel<\/strong> qui relie diff\u00e9rentes actions entre elles. De plus, il fonctionne comme un organigramme o\u00f9 vous glissez-d\u00e9posez des blocs pour cr\u00e9er une automatisation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Fonctionnalit\u00e9s cl\u00e9s :<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Relier appels, SMS, courriels et webhooks<\/li>\n<li>Ajouter une logique conditionnelle (instructions si\/alors)<\/li>\n<li>S&rsquo;int\u00e9grer \u00e0 des syst\u00e8mes externes<\/li>\n<li>Planifier des t\u00e2ches automatis\u00e9es<\/li>\n<li>Traiter des donn\u00e9es et prendre des d\u00e9cisions<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Pourquoi utiliser Flow Builder?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les flux automatisent les t\u00e2ches r\u00e9p\u00e9titives et cr\u00e9ent des exp\u00e9riences fluides. De plus, ils fonctionnent 24 heures sur 24, 7 jours sur 7, sans intervention manuelle :<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Cas d&rsquo;usage courants :<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Actions post-appel<\/strong> &#8211; Envoyer une confirmation par SMS apr\u00e8s la confirmation d&rsquo;un rendez-vous<\/li>\n<li><strong>Routage des prospects<\/strong> &#8211; Qualifier les prospects et envoyer les plus chauds \u00e0 l&rsquo;\u00e9quipe des ventes<\/li>\n<li><strong>Synchronisation CRM<\/strong> &#8211; Mettre \u00e0 jour Salesforce\/HubSpot automatiquement<\/li>\n<li><strong>Campagnes \u00e0 plusieurs \u00e9tapes<\/strong> &#8211; S\u00e9quence appel, puis SMS, puis courriel<\/li>\n<li><strong>Prise de rendez-vous<\/strong> &#8211; R\u00e9server des plages horaires automatiquement<\/li>\n<li><strong>Recouvrement de paiement<\/strong> &#8211; Envoyer des liens de paiement apr\u00e8s un appel<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Composants d&rsquo;un flux<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les flux sont construits \u00e0 partir de trois composants principaux. De plus, comprendre ceux-ci vous aide \u00e0 concevoir une automatisation efficace :<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. D\u00e9clencheurs (ce qui d\u00e9marre le flux)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Appel termin\u00e9<\/strong> &#8211; Apr\u00e8s la fin d&rsquo;un appel<\/li>\n<li><strong>Formulaire soumis<\/strong> &#8211; Lorsqu&rsquo;un formulaire est rempli<\/li>\n<li><strong>Planification<\/strong> &#8211; \u00c0 une heure ou une date pr\u00e9cise<\/li>\n<li><strong>Webhook re\u00e7u<\/strong> &#8211; Un syst\u00e8me externe envoie des donn\u00e9es<\/li>\n<li><strong>Contact ajout\u00e9<\/strong> &#8211; Nouveau contact dans la base de donn\u00e9es<\/li>\n<li><strong>Manuel<\/strong> &#8211; Vous le d\u00e9marrez manuellement<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Actions (ce qui se produit)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Effectuer un appel<\/strong> &#8211; Lancer un appel vocal<\/li>\n<li><strong>Envoyer un SMS<\/strong> &#8211; Envoyer un message texte<\/li>\n<li><strong>Envoyer un courriel<\/strong> &#8211; Envoyer un message courriel<\/li>\n<li><strong>Mettre \u00e0 jour le contact<\/strong> &#8211; Modifier la fiche du contact<\/li>\n<li><strong>Cr\u00e9er une t\u00e2che<\/strong> &#8211; Ajouter une t\u00e2che au CRM<\/li>\n<li><strong>Envoyer un webhook<\/strong> &#8211; Envoyer des donn\u00e9es par POST \u00e0 une URL<\/li>\n<li><strong>Attendre<\/strong> &#8211; Faire une pause pendant une dur\u00e9e pr\u00e9cise<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Conditions (points de d\u00e9cision)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Si\/alors<\/strong> &#8211; Bifurquer selon des crit\u00e8res<\/li>\n<li><strong>V\u00e9rifier une valeur<\/strong> &#8211; Comparer des donn\u00e9es<\/li>\n<li><strong>Selon l&rsquo;heure<\/strong> &#8211; Actions diff\u00e9rentes pour les heures d&rsquo;ouverture par rapport \u00e0 l&rsquo;ext\u00e9rieur des heures d&rsquo;ouverture<\/li>\n<li><strong>Propri\u00e9t\u00e9s du contact<\/strong> &#8211; Selon les \u00e9tiquettes ou les champs du contact<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Comment acc\u00e9der \u00e0 Flow Builder<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Flow Builder se trouve dans la section d&rsquo;automatisation. De plus, vous pouvez cr\u00e9er un nombre illimit\u00e9 de flux :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Allez dans <strong>AUTOMATISATION DE FLUX \u2192 Flow Builder<\/strong><\/li>\n<li>Cliquez sur <strong>\u00ab Cr\u00e9er un nouveau flux \u00bb<\/strong><\/li>\n<li>Choisissez un mod\u00e8le de d\u00e9part ou partez de z\u00e9ro<\/li>\n<li>Le canevas visuel s&rsquo;ouvre<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Exemple de flux : SMS post-appel<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Passons en revue un exemple simple. De plus, cela d\u00e9montre comment fonctionnent les flux :<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Objectif :<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Envoyer une confirmation par SMS apr\u00e8s que le client confirme un rendez-vous pendant l&rsquo;appel.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tapes du flux :<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>D\u00e9clencheur :<\/strong> Appel termin\u00e9<\/li>\n<li><strong>Condition :<\/strong> Si le rendez-vous a \u00e9t\u00e9 confirm\u00e9 (v\u00e9rifier la variable)<\/li>\n<li><strong>Action (branche Oui) :<\/strong> Envoyer un SMS avec les d\u00e9tails du rendez-vous<\/li>\n<li><strong>Action (branche Oui) :<\/strong> Envoyer un webhook \u00e0 Google Agenda<\/li>\n<li><strong>Action (branche Non) :<\/strong> Ajouter le contact \u00e0 la liste de suivi<\/li>\n<li><strong>Fin du flux<\/strong><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Mod\u00e8les de flux<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">VoxPria offre des mod\u00e8les de flux pr\u00e9construits. De plus, ceux-ci vous aident \u00e0 d\u00e9marrer rapidement :<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Mod\u00e8les populaires :<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Confirmation de rendez-vous<\/strong> &#8211; Envoyer un SMS apr\u00e8s la planification<\/li>\n<li><strong>Qualification des prospects<\/strong> &#8211; Noter et acheminer les prospects<\/li>\n<li><strong>Recouvrement de paiement<\/strong> &#8211; Envoyer un lien de paiement apr\u00e8s l&rsquo;appel<\/li>\n<li><strong>Suivi de sondage<\/strong> &#8211; Envoyer un sondage par courriel apr\u00e8s l&rsquo;appel<\/li>\n<li><strong>Synchronisation CRM<\/strong> &#8211; Mettre \u00e0 jour Salesforce\/HubSpot<\/li>\n<li><strong>Campagne multi-contacts<\/strong> &#8211; S\u00e9quence appel \u2192 SMS \u2192 courriel<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Acc\u00e9dez aux mod\u00e8les en cliquant sur <strong>\u00ab Mod\u00e8les de flux \u00bb<\/strong> dans le panneau lat\u00e9ral de Flow Builder.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cr\u00e9er votre premier flux<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Voici un aper\u00e7u rapide de la cr\u00e9ation d&rsquo;un flux. De plus, nous couvrirons ceci en d\u00e9tail dans un autre article :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Cliquez sur <strong>\u00ab Cr\u00e9er un nouveau flux \u00bb<\/strong><\/li>\n<li>Glissez un bloc <strong>D\u00e9clencheur<\/strong> vers le canevas<\/li>\n<li>Configurez les param\u00e8tres du d\u00e9clencheur<\/li>\n<li>Glissez un bloc <strong>Action<\/strong><\/li>\n<li>Reliez le d\u00e9clencheur \u00e0 l&rsquo;action (glissez entre les points)<\/li>\n<li>Configurez les param\u00e8tres de l&rsquo;action<\/li>\n<li>Ajoutez d&rsquo;autres actions ou conditions au besoin<\/li>\n<li>Cliquez sur <strong>\u00ab Tester le flux \u00bb<\/strong> pour v\u00e9rifier<\/li>\n<li>Cliquez sur <strong>\u00ab Activer le flux \u00bb<\/strong> pour l&rsquo;activer<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Variables et donn\u00e9es<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les flux peuvent acc\u00e9der aux donn\u00e9es des appels et des contacts et les utiliser. De plus, cela permet une personnalisation puissante :<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Donn\u00e9es disponibles :<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Champs du contact<\/strong> &#8211; Nom, t\u00e9l\u00e9phone, courriel, champs personnalis\u00e9s<\/li>\n<li><strong>Donn\u00e9es de l&rsquo;appel<\/strong> &#8211; Dur\u00e9e, r\u00e9sultat, URL de l&rsquo;enregistrement<\/li>\n<li><strong>Variables de l&rsquo;agent<\/strong> &#8211; Information recueillie pendant l&rsquo;appel<\/li>\n<li><strong>Donn\u00e9es syst\u00e8me<\/strong> &#8211; Date\/heure actuelle, nom de la campagne<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Exemple :<\/strong> Utilisez <code class=\"\" data-line=\"\">{contact.first_name}<\/code> dans un SMS pour personnaliser le message : \u00ab Bonjour {contact.first_name}, votre rendez-vous est confirm\u00e9! \u00bb<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Surveiller l&rsquo;ex\u00e9cution des flux<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Suivez la performance de vos flux. De plus, les journaux d&rsquo;ex\u00e9cution aident au d\u00e9pannage :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Allez dans <strong>AUTOMATISATION DE FLUX \u2192 Journaux d&rsquo;ex\u00e9cution<\/strong><\/li>\n<li>Voyez chaque ex\u00e9cution de flux avec l&rsquo;horodatage<\/li>\n<li>Consultez le chemin emprunt\u00e9 (si des conditions sont impliqu\u00e9es)<\/li>\n<li>V\u00e9rifiez les erreurs ou les \u00e9checs<\/li>\n<li>Voyez les donn\u00e9es transmises entre les \u00e9tapes<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Bonnes pratiques<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u2705 <strong>Commencez simplement<\/strong> &#8211; D\u00e9butez avec des flux de 2 \u00e0 3 \u00e9tapes<\/li>\n<li>\u2705 <strong>Utilisez les mod\u00e8les<\/strong> &#8211; Personnalisez les flux existants<\/li>\n<li>\u2705 <strong>Testez \u00e0 fond<\/strong> &#8211; Testez toujours avant d&rsquo;activer<\/li>\n<li>\u2705 <strong>Nommez clairement<\/strong> &#8211; Utilisez des noms de flux descriptifs<\/li>\n<li>\u2705 <strong>Ajoutez des notes<\/strong> &#8211; Documentez la logique complexe<\/li>\n<li>\u2705 <strong>Surveillez les journaux<\/strong> &#8211; V\u00e9rifiez l&rsquo;ex\u00e9cution r\u00e9guli\u00e8rement<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">En savoir plus sur les concepts et les avantages de l&rsquo;<a href=\"https:\/\/en.wikipedia.org\/wiki\/Workflow_automation\">automatisation des flux de travail<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Articles connexes :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"\/\">Cr\u00e9er votre premier flux<\/a><\/li>\n<li><a href=\"\/\">Utiliser les webhooks dans les flux<\/a><\/li>\n<li><a href=\"\/\">Aper\u00e7u des mod\u00e8les de flux<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez Flow Builder, l&rsquo;outil d&rsquo;automatisation visuelle de VoxPria. Apprenez \u00e0 cr\u00e9er des flux de travail qui relient appels, SMS, webhooks et int\u00e9grations.<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[94],"doc_tag":[118,109,117],"class_list":["post-15614","docs","type-docs","status-publish","hentry","doc_category-automation-workflows-fr","doc_tag-overview-fr","doc_tag-beginner-fr","doc_tag-flow-fr"],"year_month":"2026-08","word_count":1031,"total_views":"14","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":[],"doc_category_info":[{"term_name":"Automatisation et flux de travail","term_url":"https:\/\/voxpria.com\/fr\/docs-category\/automation-workflows-fr\/"}],"doc_tag_info":[{"term_name":"Aper\u00e7u","term_url":"https:\/\/voxpria.com\/fr\/docs-tag\/overview-fr\/"},{"term_name":"D\u00e9butant","term_url":"https:\/\/voxpria.com\/fr\/docs-tag\/beginner-fr\/"},{"term_name":"Flux","term_url":"https:\/\/voxpria.com\/fr\/docs-tag\/flow-fr\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Qu&#039;est-ce que Flow Builder? - Ai voice automation system - Voxpria<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/voxpria.com\/fr\/docs\/what-is-flow-builder\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Qu&#039;est-ce que Flow Builder?\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrez Flow Builder, l&#039;outil d&#039;automatisation visuelle de VoxPria. 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