{"id":15619,"date":"2026-07-10T00:32:34","date_gmt":"2026-07-10T05:32:34","guid":{"rendered":"https:\/\/voxpria.com\/docs\/common-issues-solutions-2\/"},"modified":"2026-07-10T00:32:34","modified_gmt":"2026-07-10T05:32:34","password":"","slug":"common-issues-solutions","status":"publish","type":"docs","link":"https:\/\/voxpria.com\/fr\/docs\/common-issues-solutions\/","title":{"rendered":"Probl\u00e8mes courants et solutions"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">M\u00eame les meilleures plateformes connaissent parfois des probl\u00e8mes. De plus, la plupart des probl\u00e8mes ont des solutions simples. Dans ce guide, nous couvrons les probl\u00e8mes les plus courants et comment les r\u00e9soudre rapidement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Probl\u00e8mes de campagne<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Probl\u00e8me : la campagne ne d\u00e9marre pas<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sympt\u00f4mes :<\/strong> la campagne affiche \u00ab En file d&rsquo;attente \u00bb, mais les appels ne commencent pas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Causes courantes et solutions :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cr\u00e9dits insuffisants<\/strong>\n<ul>\n<li>V\u00e9rifiez le solde dans le coin sup\u00e9rieur droit<\/li>\n<li>Ajoutez des cr\u00e9dits via FACTURATION \u2192 Facturation et cr\u00e9dits<\/li>\n<\/ul>\n<\/li>\n<li><strong>Aucun num\u00e9ro de t\u00e9l\u00e9phone attribu\u00e9<\/strong>\n<ul>\n<li>Allez aux param\u00e8tres de la campagne<\/li>\n<li>Attribuez un num\u00e9ro d&rsquo;afficheur<\/li>\n<li>Achetez un num\u00e9ro au besoin<\/li>\n<\/ul>\n<\/li>\n<li><strong>Aucun contact dans la liste<\/strong>\n<ul>\n<li>V\u00e9rifiez que des contacts sont attribu\u00e9s \u00e0 la campagne<\/li>\n<li>Importez ou ajoutez des contacts<\/li>\n<\/ul>\n<\/li>\n<li><strong>En dehors de la plage horaire d&rsquo;appel<\/strong>\n<ul>\n<li>V\u00e9rifiez les param\u00e8tres d&rsquo;horaire de la campagne<\/li>\n<li>V\u00e9rifiez que l&rsquo;heure actuelle se situe dans les heures permises<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Probl\u00e8me : faible taux de r\u00e9ponse<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sympt\u00f4mes :<\/strong> la plupart des appels restent sans r\u00e9ponse.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solutions :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u2705 Appelez pendant les heures optimales (10 h \u00e0 16 h, heure locale)<\/li>\n<li>\u2705 Utilisez des num\u00e9ros avec indicatif r\u00e9gional local<\/li>\n<li>\u2705 \u00c9vitez le t\u00f4t le matin et le tard le soir<\/li>\n<li>\u2705 Nettoyez votre liste de contacts des num\u00e9ros anciens ou invalides<\/li>\n<li>\u2705 Essayez diff\u00e9rentes journ\u00e9es (du mardi au jeudi est habituellement optimal)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Probl\u00e8mes de qualit\u00e9 d&rsquo;appel<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Probl\u00e8me : audio hach\u00e9 ou brouill\u00e9<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sympt\u00f4mes :<\/strong> les enregistrements semblent d\u00e9form\u00e9s ou coup\u00e9s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solutions :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>V\u00e9rifiez l&rsquo;\u00e9tat du syst\u00e8me<\/strong>\n<ul>\n<li>Visitez status.voxpria.com<\/li>\n<li>V\u00e9rifiez qu&rsquo;il n&rsquo;y a aucun probl\u00e8me en cours<\/li>\n<\/ul>\n<\/li>\n<li><strong>Testez un autre num\u00e9ro<\/strong>\n<ul>\n<li>Appelez votre t\u00e9l\u00e9phone personnel pour tester<\/li>\n<li>Si le son est clair, le probl\u00e8me vient de contacts pr\u00e9cis<\/li>\n<\/ul>\n<\/li>\n<li><strong>V\u00e9rifiez les param\u00e8tres de voix<\/strong>\n<ul>\n<li>Certaines voix performent mieux que d&rsquo;autres<\/li>\n<li>Essayez une autre voix dans BUILD \u2192 Voix<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Probl\u00e8me : l&rsquo;agent ne comprend pas les r\u00e9ponses<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sympt\u00f4mes :<\/strong> l&rsquo;agent r\u00e9p\u00e8te sans cesse la m\u00eame question ou comprend mal les r\u00e9ponses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solutions :<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Mieux entra\u00eener l&rsquo;agent<\/strong>\n<ul>\n<li>Ajoutez plus d&rsquo;exemples de phrases<\/li>\n<li>Incluez des variantes courantes<\/li>\n<li>Entra\u00eenez les intentions correctement<\/li>\n<\/ul>\n<\/li>\n<li><strong>Simplifiez les questions<\/strong>\n<ul>\n<li>Rendez les questions plus directes<\/li>\n<li>Offrez des choix multiples lorsque possible<\/li>\n<li>\u00c9vitez les formulations complexes<\/li>\n<\/ul>\n<\/li>\n<li><strong>Augmentez le temps d&rsquo;attente<\/strong>\n<ul>\n<li>Donnez plus de temps \u00e0 la client\u00e8le pour r\u00e9pondre<\/li>\n<li>Ajustez dans les param\u00e8tres de l&rsquo;agent<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Probl\u00e8mes d&rsquo;importation de contacts<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Probl\u00e8me : l&rsquo;importation CSV \u00e9choue<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sympt\u00f4mes :<\/strong> erreur lors du t\u00e9l\u00e9versement du fichier CSV.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solutions :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>V\u00e9rifiez le format du fichier<\/strong>\n<ul>\n<li>Doit \u00eatre un fichier .csv (pas .xlsx)<\/li>\n<li>Enregistrez en format CSV dans Excel ou Sheets<\/li>\n<\/ul>\n<\/li>\n<li><strong>V\u00e9rifiez le format du num\u00e9ro de t\u00e9l\u00e9phone<\/strong>\n<ul>\n<li>Doit commencer par + (signe plus)<\/li>\n<li>Inclure l&rsquo;indicatif de pays<\/li>\n<li>Exemple : +15551234567<\/li>\n<\/ul>\n<\/li>\n<li><strong>V\u00e9rifiez les en-t\u00eates de colonnes<\/strong>\n<ul>\n<li>La premi\u00e8re ligne doit contenir les noms de champs<\/li>\n<li>Utilisez des minuscules avec des tirets bas<\/li>\n<li>Exemple : phone_number, first_name<\/li>\n<\/ul>\n<\/li>\n<li><strong>Limites de taille de fichier<\/strong>\n<ul>\n<li>Maximum de 10 Mo ou 50 000 lignes<\/li>\n<li>Divisez les gros fichiers en lots plus petits<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Probl\u00e8mes de paiement et de facturation<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Probl\u00e8me : paiement refus\u00e9<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sympt\u00f4mes :<\/strong> le paiement par carte de cr\u00e9dit \u00e9choue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solutions :<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>V\u00e9rifiez les d\u00e9tails de la carte<\/strong>\n<ul>\n<li>V\u00e9rifiez que le num\u00e9ro de carte est correct<\/li>\n<li>V\u00e9rifiez la date d&rsquo;expiration<\/li>\n<li>Confirmez le code CVV<\/li>\n<li>Assurez-vous que l&rsquo;adresse de facturation correspond<\/li>\n<\/ul>\n<\/li>\n<li><strong>V\u00e9rifiez aupr\u00e8s de votre banque<\/strong>\n<ul>\n<li>Appelez votre compagnie de carte de cr\u00e9dit<\/li>\n<li>Il pourrait s&rsquo;agir d&rsquo;un blocage antifraude<\/li>\n<li>Autorisez la transaction<\/li>\n<\/ul>\n<\/li>\n<li><strong>Essayez un autre mode de paiement<\/strong>\n<ul>\n<li>Utilisez une autre carte<\/li>\n<li>Essayez PayPal \u00e0 la place<\/li>\n<\/ul>\n<\/li>\n<li><strong>Contactez le soutien<\/strong>\n<ul>\n<li>\u00c9crivez \u00e0 billing@voxpria.com<\/li>\n<li>Le soutien peut traiter la transaction manuellement<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Probl\u00e8me : des cr\u00e9dits ont \u00e9t\u00e9 d\u00e9duits incorrectement<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sympt\u00f4mes :<\/strong> plus de cr\u00e9dits utilis\u00e9s que pr\u00e9vu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solutions :<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>V\u00e9rifiez l&rsquo;historique des transactions<\/strong>\n<ul>\n<li>Allez \u00e0 FACTURATION \u2192 Historique des transactions<\/li>\n<li>Passez en revue chaque d\u00e9duction<\/li>\n<li>V\u00e9rifiez par rapport aux statistiques de la campagne<\/li>\n<\/ul>\n<\/li>\n<li><strong>N&rsquo;oubliez pas les tentatives de reprise<\/strong>\n<ul>\n<li>Chaque reprise co\u00fbte des cr\u00e9dits<\/li>\n<li>V\u00e9rifiez les param\u00e8tres de reprise de la campagne<\/li>\n<\/ul>\n<\/li>\n<li><strong>Appels internationaux<\/strong>\n<ul>\n<li>Co\u00fbtent plus cher que les appels nationaux<\/li>\n<li>V\u00e9rifiez les pays de destination<\/li>\n<\/ul>\n<\/li>\n<li><strong>Signalez les \u00e9carts<\/strong>\n<ul>\n<li>Contactez billing@voxpria.com<\/li>\n<li>Incluez les identifiants de transaction<\/li>\n<li>Les cr\u00e9dits sont rembours\u00e9s si une erreur est confirm\u00e9e<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Probl\u00e8mes de connexion et d&rsquo;acc\u00e8s<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Probl\u00e8me : mot de passe oubli\u00e9<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Allez \u00e0 la page de connexion<\/li>\n<li>Cliquez sur <strong>\u00ab Mot de passe oubli\u00e9? \u00bb<\/strong><\/li>\n<li>Entrez votre adresse courriel<\/li>\n<li>Consultez votre courriel pour le lien de r\u00e9initialisation<\/li>\n<li>Cliquez sur le lien et d\u00e9finissez un nouveau mot de passe<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Probl\u00e8me : compte verrouill\u00e9<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Causes :<\/strong> trop de tentatives de connexion \u00e9chou\u00e9es ou probl\u00e8mes de paiement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solution :<\/strong> contactez support@voxpria.com avec le courriel de votre compte. R\u00e9ponse en moins d&rsquo;une heure pendant les heures ouvrables.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Probl\u00e8mes de flux et d&rsquo;automatisation<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Probl\u00e8me : le webhook ne se d\u00e9clenche pas<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>V\u00e9rifiez l&rsquo;URL du webhook<\/strong>\n<ul>\n<li>Doit \u00eatre en HTTPS (pas HTTP)<\/li>\n<li>V\u00e9rifiez que l&rsquo;URL est correcte<\/li>\n<li>Testez que le point de terminaison est accessible<\/li>\n<\/ul>\n<\/li>\n<li><strong>Passez en revue les param\u00e8tres d&rsquo;\u00e9v\u00e9nements<\/strong>\n<ul>\n<li>Le bon \u00e9v\u00e9nement est-il s\u00e9lectionn\u00e9?<\/li>\n<li>Le webhook est-il activ\u00e9?<\/li>\n<\/ul>\n<\/li>\n<li><strong>V\u00e9rifiez les journaux d&rsquo;ex\u00e9cution<\/strong>\n<ul>\n<li>FLOW AUTOMATION \u2192 Journaux d&rsquo;ex\u00e9cution<\/li>\n<li>Consultez les messages d&rsquo;erreur<\/li>\n<li>V\u00e9rifiez que votre point de terminaison a r\u00e9pondu 200<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Obtenir de l&rsquo;aide suppl\u00e9mentaire<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si ces solutions ne r\u00e9solvent pas votre probl\u00e8me, nous sommes l\u00e0 pour vous aider. De plus, le soutien est offert de plusieurs fa\u00e7ons :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Clavardage en direct<\/strong> \u2014 Cliquez sur l&rsquo;ic\u00f4ne de clavardage dans le coin inf\u00e9rieur droit<\/li>\n<li><strong>Soutien par courriel<\/strong> \u2014 support@voxpria.com (r\u00e9ponse en moins de 4 heures)<\/li>\n<li><strong>Soutien prioritaire<\/strong> \u2014 Pour la client\u00e8le Enterprise (r\u00e9ponse en moins d&rsquo;une heure)<\/li>\n<li><strong>Documentation<\/strong> \u2014 Cherchez dans le centre d&rsquo;aide des guides d\u00e9taill\u00e9s<\/li>\n<li><strong>Page d&rsquo;\u00e9tat<\/strong> \u2014 status.voxpria.com pour l&rsquo;\u00e9tat de la plateforme<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Meilleures pratiques pour \u00e9viter les probl\u00e8mes<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u2705 <strong>Testez avant de lancer<\/strong> \u2014 Testez toujours les campagnes avec de petits \u00e9chantillons<\/li>\n<li>\u2705 <strong>Surveillez les cr\u00e9dits<\/strong> \u2014 Gardez le solde au-dessus du minimum<\/li>\n<li>\u2705 <strong>Nettoyez les listes de contacts<\/strong> \u2014 Retirez r\u00e9guli\u00e8rement les num\u00e9ros invalides<\/li>\n<li>\u2705 <strong>Mettez \u00e0 jour l&rsquo;information de paiement<\/strong> \u2014 Gardez les cartes \u00e0 jour<\/li>\n<li>\u2705 <strong>V\u00e9rifiez l&rsquo;\u00e9tat du syst\u00e8me<\/strong> \u2014 Avant un d\u00e9pannage approfondi<\/li>\n<li>\u2705 <strong>Documentez les changements<\/strong> \u2014 Notez ce que vous avez chang\u00e9 et quand<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Articles connexes :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"\/\">\u00c9tat du syst\u00e8me et interruptions de service<\/a><\/li>\n<li><a href=\"\/\">Contacter le soutien<\/a><\/li>\n<li><a href=\"\/\">Questions fr\u00e9quemment pos\u00e9es<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9pannez les probl\u00e8mes courants de VoxPria gr\u00e2ce \u00e0 ce guide complet. Solutions rapides aux probl\u00e8mes les plus fr\u00e9quemment rencontr\u00e9s.<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[104],"doc_tag":[121,116],"class_list":["post-15619","docs","type-docs","status-publish","hentry","doc_category-troubleshooting-faqs-fr","doc_tag-troubleshooting-fr","doc_tag-faq-fr"],"year_month":"2026-08","word_count":1095,"total_views":"14","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":[],"doc_category_info":[{"term_name":"D\u00e9pannage et FAQ","term_url":"https:\/\/voxpria.com\/fr\/docs-category\/troubleshooting-faqs-fr\/"}],"doc_tag_info":[{"term_name":"D\u00e9pannage","term_url":"https:\/\/voxpria.com\/fr\/docs-tag\/troubleshooting-fr\/"},{"term_name":"FAQ","term_url":"https:\/\/voxpria.com\/fr\/docs-tag\/faq-fr\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Probl\u00e8mes courants et solutions - Ai voice automation system - Voxpria<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/voxpria.com\/fr\/docs\/common-issues-solutions\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Probl\u00e8mes courants et solutions\" \/>\n<meta property=\"og:description\" content=\"D\u00e9pannez les probl\u00e8mes courants de VoxPria gr\u00e2ce \u00e0 ce guide complet. 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