{"id":15644,"date":"2026-07-08T14:15:14","date_gmt":"2026-07-08T19:15:14","guid":{"rendered":"https:\/\/voxpria.com\/docs\/knowledge-base-teaching-your-agent-your-content-2\/"},"modified":"2026-07-10T00:47:39","modified_gmt":"2026-07-10T05:47:39","password":"","slug":"knowledge-base-teaching-your-agent-your-content","status":"publish","type":"docs","link":"https:\/\/voxpria.com\/fr\/docs\/knowledge-base-teaching-your-agent-your-content\/","title":{"rendered":"Base de connaissances \u2014 enseigner votre contenu \u00e0 votre agent"},"content":{"rendered":"\n
\"Base
T\u00e9l\u00e9versez des documents pour que vos agents r\u00e9pondent \u00e0 partir de votre propre contenu.<\/figcaption><\/figure>\n\n\n\n

Une Base de connaissances<\/strong> donne \u00e0 vos agents votre propre information sur laquelle s’appuyer. T\u00e9l\u00e9versez des documents et VoxPria les indexe afin qu’un agent puisse r\u00e9pondre pr\u00e9cis\u00e9ment aux questions des appelants (g\u00e9n\u00e9ration augment\u00e9e par r\u00e9cup\u00e9ration, ou RAG).<\/p>\n\n\n\n

Cr\u00e9er une base de connaissances<\/h2>\n\n\n\n
    \n
  1. Ouvrez Base de connaissances<\/strong> dans la barre lat\u00e9rale.<\/li>\n\n\n
  2. Cliquez sur Cr\u00e9er une base de connaissances<\/strong> et donnez-lui un nom.<\/li>\n\n\n
  3. T\u00e9l\u00e9versez vos documents (FAQ, fiches produits, politiques).<\/li>\n\n\n
  4. Attendez la fin du traitement \u2014 VoxPria indexe le contenu automatiquement.<\/li>\n\n<\/ol>\n\n\n\n

    L’associer \u00e0 un agent<\/h2>\n\n\n\n
      \n
    1. Cr\u00e9ez ou modifiez un agent.<\/li>\n\n\n
    2. Dans les param\u00e8tres de l’agent, s\u00e9lectionnez votre base de connaissances.<\/li>\n\n\n
    3. Enregistrez \u2014 l’agent peut maintenant r\u00e9pondre \u00e0 partir de ces documents.<\/li>\n\n<\/ol>\n\n\n\n

      Bonnes pratiques<\/h2>\n\n\n\n
        \n
      • Utilisez des fichiers propres et bien structur\u00e9s, avec des titres clairs et des paragraphes courts.<\/li>\n\n\n
      • Gardez le contenu \u00e0 jour; retirez les fichiers d\u00e9suets pour que les agents ne les citent pas.<\/li>\n\n\n
      • N’associez que la base de connaissances pertinente \u00e0 chaque agent afin de garder les r\u00e9ponses cibl\u00e9es.<\/li>\n\n<\/ul>\n\n\n\n

        \ud83d\udca1 Astuce :<\/strong> une bonne base de connaissances r\u00e9duit consid\u00e9rablement les r\u00e9ponses du type \u00ab je ne sais pas \u00bb et garde votre agent fid\u00e8le \u00e0 votre image de marque.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"

        Une Base de connaissances donne \u00e0 vos agents votre propre […]<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[103],"doc_tag":[],"class_list":["post-15644","docs","type-docs","status-publish","hentry","doc_category-templates-knowledge-base-fr"],"year_month":"2026-08","word_count":220,"total_views":"16","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":[],"doc_category_info":[{"term_name":"Mod\u00e8les et base de connaissances","term_url":"https:\/\/voxpria.com\/fr\/docs-category\/templates-knowledge-base-fr\/"}],"doc_tag_info":[],"yoast_head":"\nBase de connaissances \u2014 enseigner votre contenu \u00e0 votre agent - Ai voice automation system - Voxpria<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/voxpria.com\/fr\/docs\/knowledge-base-teaching-your-agent-your-content\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Base de connaissances \u2014 enseigner votre contenu \u00e0 votre agent\" \/>\n<meta property=\"og:description\" content=\"Une Base de connaissances donne \u00e0 vos agents votre propre [...]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/voxpria.com\/fr\/docs\/knowledge-base-teaching-your-agent-your-content\/\" \/>\n<meta property=\"og:site_name\" content=\"Ai voice automation system - 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