{"id":15646,"date":"2026-07-08T14:15:23","date_gmt":"2026-07-08T19:15:23","guid":{"rendered":"https:\/\/voxpria.com\/docs\/incoming-connections-answering-inbound-calls-2\/"},"modified":"2026-07-10T00:47:40","modified_gmt":"2026-07-10T05:47:40","password":"","slug":"incoming-connections-answering-inbound-calls","status":"publish","type":"docs","link":"https:\/\/voxpria.com\/fr\/docs\/incoming-connections-answering-inbound-calls\/","title":{"rendered":"Connexions entrantes \u2014 R\u00e9pondre aux appels entrants"},"content":{"rendered":"\n
\"Connexions
Acheminez les appels entrants sur vos num\u00e9ros vers le bon agent IA.<\/figcaption><\/figure>\n\n\n\n

Les connexions entrantes<\/strong> d\u00e9terminent ce qui se passe lorsque quelqu’un appelle l’un de vos num\u00e9ros de t\u00e9l\u00e9phone. Vous associez chaque num\u00e9ro \u00e0 un agent entrant<\/strong> afin que les appelants soient re\u00e7us automatiquement.<\/p>\n\n\n\n

Avant de commencer<\/h2>\n\n\n\n
    \n
  • V\u00e9rifiez votre identit\u00e9 (Param\u00e8tres \u2192 V\u00e9rification d’identit\u00e9) \u2014 requis avant de pouvoir acheter des num\u00e9ros ou recevoir des appels.<\/li>\n\n\n
  • Ayez au moins un num\u00e9ro de t\u00e9l\u00e9phone et un agent de type Entrant<\/strong> pr\u00eats.<\/li>\n\n<\/ul>\n\n\n\n

    Acheminer un num\u00e9ro vers un agent<\/h2>\n\n\n\n
      \n
    1. Cr\u00e9ez un agent Entrant<\/strong> avec l’accueil et le comportement que vous souhaitez.<\/li>\n\n\n
    2. Ouvrez Connexions entrantes<\/strong> sous T\u00e9l\u00e9phonie.<\/li>\n\n\n
    3. Choisissez un num\u00e9ro de t\u00e9l\u00e9phone et associez-le \u00e0 cet agent.<\/li>\n\n\n
    4. Enregistrez, puis appelez le num\u00e9ro pour tester \u2014 votre agent r\u00e9pond et g\u00e8re la conversation.<\/li>\n\n<\/ol>\n\n\n\n

      \ud83d\udca1 Astuce :<\/strong> Acheminez diff\u00e9rents num\u00e9ros vers diff\u00e9rents agents \u2014 par exemple, une ligne des ventes et une ligne de soutien, chacune avec sa propre personnalit\u00e9 et sa propre base de connaissances.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"

      Les connexions entrantes d\u00e9terminent ce qui se passe lorsque quelqu’un […]<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[100],"doc_tag":[],"class_list":["post-15646","docs","type-docs","status-publish","hentry","doc_category-phone-numbers-telephony-fr"],"year_month":"2026-08","word_count":180,"total_views":"12","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":[],"doc_category_info":[{"term_name":"Num\u00e9ros de t\u00e9l\u00e9phone et t\u00e9l\u00e9phonie","term_url":"https:\/\/voxpria.com\/fr\/docs-category\/phone-numbers-telephony-fr\/"}],"doc_tag_info":[],"yoast_head":"\nConnexions entrantes \u2014 R\u00e9pondre aux appels entrants - Ai voice automation system - Voxpria<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/voxpria.com\/fr\/docs\/incoming-connections-answering-inbound-calls\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Connexions entrantes \u2014 R\u00e9pondre aux appels entrants\" \/>\n<meta property=\"og:description\" content=\"Les connexions entrantes d\u00e9terminent ce qui se passe lorsque quelqu’un [...]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/voxpria.com\/fr\/docs\/incoming-connections-answering-inbound-calls\/\" \/>\n<meta property=\"og:site_name\" content=\"Ai voice automation system - 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