E-COMMERCE SOLUTIONS

AI Voice Agents for E-commerce Customer Support

Handle order inquiries, track shipments, process returns, and recover abandoned carts automatically — all while delivering exceptional customer experiences that drive repeat purchases.

85%

Query Resolution

30%

Cart Recovery

50%

Cost Reduction

24/7

Availability

AI Agents Built for Online Retail

Four specialized agents designed to handle the most common customer service needs in e-commerce

Order Status & Tracking

Real-time updates

Answer “where is my order?” instantly by pulling real-time tracking data from your shipping carriers. The AI authenticates customers, retrieves order details, provides tracking links, and estimates delivery dates — handling 85% of inquiries without human intervention.

  • Real-time carrier tracking integration
  • Automated delivery ETA updates
  • Multi-carrier support (UPS, FedEx, USPS)
  • Proactive delay notifications
4-min setup
Deploy →

Returns & Exchanges

Automated processing

Process returns and exchanges conversationally. The AI verifies eligibility, generates return labels, initiates refunds, and schedules pickups — all while capturing reason codes and feedback to reduce future returns.

  • Automated return eligibility verification
  • Instant return label generation
  • Refund processing & tracking
  • Return reason analytics collection
6-min setup
Deploy →

Abandoned Cart Recovery

Personalized follow-up

Call customers who abandoned carts with personalized reminders. The AI offers assistance, answers questions about products, applies discount codes, and completes purchases over the phone — recovering 30% of abandoned revenue.

  • Personalized product recommendations
  • Dynamic discount code application
  • Secure phone payment processing
  • 30% average cart recovery rate
5-min setup
Deploy →

Product & Inventory Inquiries

Live stock data

Answer product availability, size/color options, and restocking questions instantly. The AI accesses your live inventory system, suggests alternatives for out-of-stock items, and can place orders directly over the phone.

  • Real-time inventory lookup
  • Product specification details
  • Alternative product recommendations
  • Restock notification sign-up
7-min setup
Deploy →

How It Works

From Shopify to first automated customer call in under 5 minutes

1

Connect Your Store

Install the VoxPria app from the Shopify App Store or connect via API (WooCommerce, BigCommerce, Magento). We sync orders, inventory, and customer data automatically.

2

Choose Your Agent

Pick from pre-built templates: order tracking, returns, cart recovery, or product inquiries. Customize greetings, voice style, and escalation rules using our visual builder.

3

Launch & Scale

Go live instantly. Your AI agent starts handling customer calls automatically. Monitor performance, satisfaction scores, and revenue impact on your real-time dashboard.

Seamless E-commerce Integrations

Connect VoxPria to your entire e-commerce tech stack

E-commerce Platforms

  • Shopify & Shopify Plus

  • WooCommerce (WordPress)

  • BigCommerce • Magento

  • Custom API integrations

Shipping & Fulfillment

  • ShipStation • ShipBob

  • FedEx • UPS • USPS

  • Shopify Shipping • AfterShip

  • Real-time tracking APIs

CRM & Support Tools

  • Gorgias • Zendesk

  • HubSpot • Klaviyo

  • Salesforce • Intercom

  • Zapier automation

Frequently Asked Questions

Yes! VoxPria has a native Shopify app that syncs orders, inventory, and customer data automatically. Install it from the Shopify App Store in under 2 minutes. We also support WooCommerce, BigCommerce, and Magento.

Absolutely. The AI verifies return eligibility against your return policy, generates prepaid return labels via your shipping carrier, and processes refunds through your payment processor — all automatically. You control approval rules and thresholds.

When a customer abandons their cart, VoxPria calls them within 1–24 hours (you set the timing). The AI reminds them about their cart, answers product questions, applies discount codes, and can complete the purchase over the phone with secure payment processing.

Yes. VoxPria syncs with your e-commerce platform every 60 seconds, so the AI always has current stock levels. If a product is out of stock, the agent offers alternatives or signs the customer up for restock notifications.

Yes. The AI pulls real-time tracking data from UPS, FedEx, USPS, or your fulfillment provider. Customers get accurate delivery estimates, tracking numbers, and can request delivery updates via SMS.

Most e-commerce stores deploy their first agent in under 5 minutes. Install our Shopify app, choose an agent template (order tracking, returns, etc.), and go live. No coding or IT team required.

Yes. We’re PCI-DSS Level 1 certified. When customers provide payment information over the phone for cart recovery or orders, all card data is encrypted end-to-end and processed through your existing payment gateway (Stripe, PayPal, etc.).

Ready to Automate E-commerce Support?

Join thousands of online stores using VoxPria to reduce support costs, recover abandoned carts, and deliver exceptional customer service — all powered by AI.

Shopify Ready
PCI-DSS Compliant
4.8/5 on Shopify
5-Minute Setup

🎉 Free trial includes 200 minutes • No credit card required • Install from Shopify App Store