Terms of Service

Last updated: July 9, 2026

These Terms of Service (“Terms“) form a binding agreement between you (“you,” “Customer,” or “user“) and Voxpria (“Voxpria,” “we,” “us,” or “our“), a company established in the Province of Québec, Canada. They govern your access to and use of voxpria.com, our web application at app.voxpria.com, and our AI voice automation platform and related services (collectively, the “Services“).

By creating an account, clicking to accept, or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services. If you use the Services on behalf of an organization, you represent that you are authorized to bind that organization, and “you” refers to that organization.

1. Definitions

  • “Account” means your registered account for the Services.
  • “Credits” means prepaid or plan-included usage units consumed by calls, minutes, messages, or other metered features.
  • “Customer Content” means data, scripts, prompts, contacts, recordings, and other materials you submit to or generate through the Services.
  • “End Users” means the individuals you contact or who interact with your AI agents, forms, or campaigns through the Services.

2. Eligibility and Accounts

You must be at least the age of majority in your jurisdiction and capable of forming a binding contract. You agree to provide accurate, current, and complete registration information and to keep it up to date. You are responsible for all activity under your Account and for safeguarding your credentials. Notify us promptly of any unauthorized use. We may require identity or business verification (KYC/KYB) before enabling certain features, including calling and phone-number purchases.

3. The Services

Voxpria provides a platform for building and operating AI voice agents and related communication tools, which may include inbound and outbound calling, campaigns, phone-number provisioning, SIP connectivity, messaging (including WhatsApp and web chat), forms, a lightweight CRM, appointment scheduling, call recording and transcription, analytics, and integrations. Features vary by plan and may change over time. We may add, modify, or discontinue features at our discretion.

4. Plans, Credits, Billing, and Taxes

  • Fees. You agree to pay all fees for the plans, subscriptions, phone numbers, and usage you purchase, at the prices in effect when incurred. Prices are exclusive of taxes unless stated otherwise.
  • Subscriptions and renewals. Subscriptions renew automatically for successive periods unless cancelled before the renewal date. You authorize us and our payment processors to charge your payment method on a recurring basis.
  • Credits and usage. Certain features consume Credits or metered usage. Credits are used to deliver the Services and, unless stated otherwise, are non-refundable and may expire.
  • Phone numbers. Phone numbers are typically billed on a recurring basis. Numbers may be subject to carrier and regulatory requirements, and may be reclaimed if the associated subscription lapses or for non-use or compliance reasons.
  • Taxes. You are responsible for applicable taxes (including GST/QST and other sales taxes), except taxes on our net income.
  • Late or failed payments. We may suspend or terminate the Services for overdue or failed payments.
  • Refunds. Except where required by law, fees are non-refundable.
  • Price changes. We may change prices; changes apply to the next billing period after reasonable notice.

5. Free Trials

We may offer free trials or promotional access. Trials may be limited in features, capacity, or duration, and may convert to a paid plan unless cancelled. We may modify or withdraw trials at any time.

6. Acceptable Use

You agree not to, and not to permit anyone to, use the Services to:

  • Violate any law, regulation, or third-party right;
  • Make calls or send messages without all legally required consents, or in violation of telemarketing, anti-spam, do-not-call, or call-recording laws;
  • Transmit unlawful, fraudulent, deceptive, harassing, threatening, defamatory, obscene, or harmful content;
  • Engage in “robocalling” or automated calling that is prohibited by law, spoof caller identification unlawfully, or impersonate any person or entity;
  • Distribute malware, attempt to gain unauthorized access to systems, or interfere with or disrupt the Services or networks;
  • Reverse engineer, decompile, or attempt to derive source code, except as permitted by law;
  • Resell, sublicense, or provide the Services to third parties except as expressly permitted;
  • Use the Services to build a competing product, or to scrape or harvest data unlawfully; or
  • Exceed rate limits or circumvent usage restrictions or security measures.

We may investigate suspected violations and suspend or terminate access for conduct that we reasonably believe violates these Terms or applicable law, or that poses a risk to the Services, our other customers, or the telephony network.

7. Telephony, Messaging, and Consent Compliance

You are solely responsible for compliance with all laws applicable to your communications, including but not limited to:

  • Canada’s Anti-Spam Legislation (CASL), the Unsolicited Telecommunications Rules and National Do Not Call List (Canada), and equivalent laws in other jurisdictions (including the U.S. Telephone Consumer Protection Act, where applicable);
  • Obtaining prior consent to contact your End Users where required and honouring opt-out and unsubscribe requests;
  • Providing required disclosures and identification in your communications; and
  • Obtaining any consent and giving any notice required to record or monitor calls in the jurisdictions of all call participants (some jurisdictions require all-party consent).

You acknowledge that calls may be conducted by an automated AI agent using a synthetic voice, and you are responsible for any disclosures that may be required about the automated or AI nature of the interaction. Voxpria is not responsible for your communications content or your compliance obligations.

8. AI-Generated Content and Voices

The Services use artificial intelligence to generate speech, text, and summaries. AI output may be inaccurate, incomplete, or inappropriate, and should not be relied upon as professional advice. You are responsible for reviewing and for how you configure and deploy AI agents, scripts, and voices. You must not use AI voices to impersonate a real person without authorization or in a manner that is deceptive or unlawful.

9. Customer Content and Data Protection

  • Ownership. You retain all rights in your Customer Content. You grant Voxpria a worldwide, non-exclusive licence to host, process, transmit, and display Customer Content solely to provide, secure, and improve the Services and as otherwise permitted in these Terms and our Privacy Policy.
  • Your responsibility. You represent that you have all rights, consents, and lawful bases necessary for us to process Customer Content and End User Data on your behalf. As between the parties, you are the party responsible for End User Data and Voxpria processes it as your service provider under your instructions and our Privacy Policy.
  • Data protection. Our handling of personal information is described in our Privacy Policy, which is incorporated by reference. Where required, the parties will enter into a data processing agreement.

10. Third-Party Services and Integrations

The Services interoperate with third-party services (for example, telephony carriers, AI providers, payment processors, and productivity tools). Your use of third-party services is governed by their terms and privacy policies. We are not responsible for third-party services, and their availability or changes may affect the Services.

11. Intellectual Property

The Services, including all software, models, interfaces, text, graphics, and trademarks (including the Voxpria name and logo), are owned by Voxpria or its licensors and are protected by intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes during the term. We reserve all rights not expressly granted. If you provide feedback, you grant us a perpetual, royalty-free licence to use it.

12. Confidentiality

Each party may access confidential information of the other. The receiving party will protect such information with reasonable care and use it only to perform under these Terms, except where disclosure is required by law. This section does not limit our use of data as described in the Privacy Policy.

13. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT AI OUTPUT OR CALL DELIVERY WILL BE ACCURATE OR RELIABLE. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOXPRIA AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATING TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. VOXPRIA’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO VOXPRIA FOR THE SERVICES IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY. These limitations apply to the fullest extent permitted by law and do not limit liability that cannot be excluded under applicable law.

15. Indemnification

You will defend, indemnify, and hold harmless Voxpria and its officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services; (b) your Customer Content or End User Data; (c) your communications and campaigns; (d) your violation of these Terms or applicable law (including consent, anti-spam, do-not-call, and call-recording laws); or (e) your infringement of any third-party right.

16. Suspension and Termination

You may stop using the Services and cancel your subscription at any time through your Account. We may suspend or terminate your access, with or without notice, if you breach these Terms, fail to pay, create risk or legal exposure for us, or if required by law or a provider. Upon termination, your right to use the Services ceases. Sections that by their nature should survive termination will survive, including Sections 4, 9, 11–15, 17, and 18. We may delete Customer Content after termination in accordance with our retention practices; please export your data beforehand.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules. Subject to any mandatory rights you may have as a consumer, you agree that the exclusive venue for any dispute arising out of or relating to these Terms or the Services will be the courts located in the Province of Québec, Canada, and you consent to their jurisdiction. Nothing in these Terms limits any non-waivable rights available to consumers under the Québec Consumer Protection Act or other applicable consumer-protection law.

18. Language

The parties acknowledge that they have required these Terms and all related documents to be drawn up in English. / Les parties reconnaissent avoir exigé que les présentes conditions et tous les documents connexes soient rédigés en anglais. A French-language version may be made available; where a French version is required by law, it will be provided.

19. Changes to These Terms

We may modify these Terms from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, provide additional notice. Changes are effective when posted (or on the date stated). Your continued use of the Services after changes take effect constitutes acceptance.

20. General

  • Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Voxpria regarding the Services and supersede prior agreements on the subject.
  • Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
  • Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
  • Waiver. Our failure to enforce a provision is not a waiver.
  • Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
  • Notices. We may provide notices to you via the Services or the email associated with your Account.

21. Contact

Voxpria
General and legal inquiries: support@voxpria.com
Privacy: privacy@voxpria.com
Mailing address: [Voxpria registered business address, Province of Québec, Canada — to be completed]

These Terms of Service are provided for general informational purposes and do not constitute legal advice. Voxpria recommends that this document be reviewed by legal counsel qualified in the Province of Québec before publication and reliance.