FINANCIAL SERVICES

PCI-DSS Compliant AI Voice Agents for Financial Services

Automate payment reminders, fraud verification, and account inquiries while staying compliant. Reduce delinquency rates, increase collection efficiency, and deliver exceptional customer service — all powered by secure AI.

35%

Faster Payments

70%

Cost Reduction

99.9%

Uptime SLA

24/7

Availability

AI Agents Built for Financial Institutions

Four specialized agents designed for compliance-first financial workflows

Payment Collection

FDCPA compliant

Friendly payment reminders and collection calls that stay compliant. The AI handles past-due accounts, sets up payment plans, and processes payments over the phone — all while adhering to FDCPA regulations and your internal collection policies.

  • FDCPA-compliant call scripts
  • Automated payment plan setup
  • Secure payment processing (PCI-DSS)
  • 35% faster payment collection
6-min setup
Deploy →

Fraud Verification

Real-time alerts

Instantly verify suspicious transactions with customers. The AI calls to confirm unusual activity, authenticates identity using security questions, and takes appropriate action — freezing accounts, reversing charges, or clearing false alarms in real time.

  • Immediate outbound verification calls
  • Multi-factor identity authentication
  • Real-time fraud scoring integration
  • 80% reduction in fraud losses
5-min setup
Deploy →

Account Inquiries

24/7 self-service

Answer balance inquiries, transaction history requests, and account status questions automatically. The AI authenticates customers, retrieves account data from your core banking system, and provides instant answers — freeing your agents for complex requests.

  • Secure multi-factor authentication
  • Real-time account data retrieval
  • Transaction history & statements
  • 90% inquiry resolution rate
8-min setup
Deploy →

Loan Servicing

Application to payoff

Automate loan status updates, payment reminders, and refinancing outreach. The AI provides payoff quotes, processes extra payments, and guides customers through deferment or modification options — all while maintaining compliance with lending regulations.

  • Automated payment reminders
  • Real-time payoff quotes
  • Deferment & modification handling
  • Refinancing opportunity detection
7-min setup
Deploy →

How It Works

From compliance review to your first automated call in under 10 minutes

1

Connect Your Core Banking System

Link your core banking platform, loan servicing system, or CRM in one click. VoxPria syncs customer data, account balances, and transaction history securely via API — FDIC-approved and PCI-DSS certified.

2

Configure Compliance Rules

Choose a financial agent template — collections, fraud, inquiries, or loans. Set compliance guardrails (FDCPA, TCPA, Reg E), call windows, and escalation triggers. Our legal team pre-audits every template.

3

Launch & Monitor

Deploy instantly. Your AI agent starts calling customers, authenticating identities, and resolving inquiries automatically. Monitor call outcomes, compliance adherence, and ROI metrics on your real-time dashboard.

Bank-Grade Security & Compliance

Financial institutions demand the highest security standards. VoxPria provides the robust technical infrastructure required for banking, lending, and payment processing. While we deliver the tools and security features necessary to pass every audit, the customer remains responsible for ensuring their specific implementation and workflows align with industry regulations.

  • PCI-DSS Level 1 certified — secure payment card data handling

  • FDCPA & TCPA compliant — collection call rules built-in

  • SOC 2 Type II audited — annual third-party verification

  • End-to-end encryption — TLS 1.3 in transit, AES-256 at rest

  • Multi-factor authentication — verify customer identity securely

  • Call recording & audit logs — compliance-ready transcripts

  • FDIC-approved infrastructure — trusted by regulated institutions

 

PCI-DSS
Level 1 Certified

 

SOC 2
Type II Audited

 

FDCPA
Collection Rules

 

TCPA
Call Consent

API-Ready for 150+ Financial Ecosystems Engineered for seamless integration, VoxPria’s REST API and Webhooks are built to connect with any banking core, credit union system, or fintech stack—providing the technical bridge for community banks and modern financial institutions.

Integrates With Your Financial Stack

Connect VoxPria to your core banking, loan servicing, and payment systems

Core Banking Platforms

  • FIS • Jack Henry • Fiserv

  • Temenos • Finxact • nCino

  • COCC • Symitar • DNA

  • Custom REST API integration

Loan & Collection Systems

  • Black Knight • Servion

  • ARLO • TurnKey Lender

  • Constant • SWBC • ComplyRight

  • Debt collection software APIs

Payment Processors

  • Stripe • PayPal • Square

  • Braintree • Authorize.Net

  • Plaid • Dwolla • ACH

  • Card-not-present processing

Frequently Asked Questions

Yes. All VoxPria agents are pre-configured with FDCPA (Fair Debt Collection Practices Act) and TCPA (Telephone Consumer Protection Act) compliance rules. Our legal team audits every template, and you can customize call windows, consent requirements, and escalation triggers to match your policies. While OpenAI and Twilio provide the necessary tools, you (the user/developer) are responsible for implementing them correctly (e.g., enabling PCI mode, setting up appropriate access controls) to ensure full compliance.

Absolutely. We’re PCI-DSS Level 1 certified. Our agents can securely collect payment card information over the phone, process payments through your payment gateway, and encrypt all cardholder data end-to-end. You never touch raw card numbers — we handle everything in a PCI-compliant environment.  While OpenAI we provide the necessary tools, you (the user/developer) are responsible for implementing them correctly (e.g., enabling PCI mode, setting up appropriate access controls) to ensure full compliance.

We support direct API integrations with all major core banking platforms including FIS, Jack Henry, Fiserv, and Temenos. Our integration team will work with your IT department to establish a secure connection, map data fields, and test the integration before going live.

Every call is recorded, transcribed, and stored with full audit trails. If a customer disputes contact, you can access the complete call recording, transcript, and metadata showing exact timestamps, consent status, and compliance adherence — everything you need for legal defense.

Yes! You control the authentication flow. Configure security questions, ID verification steps, and risk thresholds. The AI adapts based on your fraud scoring system and can escalate high-risk cases to human fraud specialists automatically.

Most financial institutions deploy collection agents within 1–2 business days. The process includes: compliance review, system integration, agent configuration, test calling, and staff training. Our team handles everything end-to-end.

Yes. All data is protected using TLS 1.3 for transit and AES-256 encryption at rest. For financial applications, while FDIC insurance applies to funds held by your partner bank, VoxPria provides the secure technical infrastructure to manage those operations. We offer U.S. data residency options and empower you with full control over data retention—allowing you to export or delete your data at any time.

Ready to Automate Financial Communications?

Join 150+ financial institutions using VoxPria to reduce costs, accelerate payments, and deliver exceptional service — all while staying fully compliant with FDCPA, TCPA, and PCI-DSS.

PCI-DSS Level 1
FDCPA Compliant
SOC 2 Type II
FDIC-Approved

🎉 Free trial includes 200 minutes • No credit card required • Setup in 10 minutes