Understanding Billing & Credits

Understanding how billing works helps you budget effectively. Moreover, knowing credit costs prevents surprises. In this guide, we’ll explain everything about VoxPria billing and credits.

[Screenshot: Billing dashboard showing credit balance and usage] Alt text: VoxPria billing page displaying current credits and usage statistics

How Credits Work #

VoxPria uses a credit-based system for billing. Additionally, credits are consumed as you use platform features:

What is a Credit? #

One credit equals approximately $0.01 USD. Furthermore, credits are purchased in packages and never expire.

Credit Costs #

Different actions consume different amounts of credits. Moreover, understanding costs helps you plan campaigns:

Voice Calls: #

• US/Canada: 1-2 credits per minute
• UK: 2-3 credits per minute
• Other Countries: Varies (3-10 credits per minute)
• Minimum: 1 credit per attempt (even if not answered)

SMS Messages: #

• US/Canada: 1 credit per message
• International: 2-5 credits per message

Phone Numbers: #

• Local Numbers: 10 credits per month
• Toll-Free Numbers: 20 credits per month

Other Features: #

• AI Training: Free (included)
• Recordings: Free storage for 90 days
• Transcripts: Included with calls
• Analytics: Free (unlimited)

[Screenshot: Credit cost breakdown table] Alt text: VoxPria pricing table showing credit costs for different features

Checking Your Balance #

Your credit balance is always visible. Additionally, you can view detailed usage:

1. Look at top-right corner – balance shows there
2. Or go to BILLING → Billing & Credits
3. See:
   • Current balance
   • Usage this month
   • Projected monthly spend
   • Credit history

Purchasing Credits #

Adding credits is quick and easy. Furthermore, larger packages offer better value:

1. Go to BILLING → Billing & Credits
2. Click “Add Credits”
3. Choose package:
   • Starter: 1,000 credits – $10
   • Growth: 5,000 credits – $45 (10% bonus)
   • Business: 10,000 credits – $85 (15% bonus)
   • Enterprise: 50,000 credits – $400 (20% bonus)
4. Enter payment information
5. Complete purchase
6. Credits available immediately

Payment Methods #

VoxPria accepts multiple payment methods. Moreover, all payments are secure and encrypted:

• Credit Cards: Visa, Mastercard, Amex, Discover
• Debit Cards: Most major debit cards
• PayPal: Link your PayPal account
• Wire Transfer: For enterprise purchases ($5,000+)

Auto-Recharge #

Never run out of credits with auto-recharge. Additionally, this ensures uninterrupted service:

1. Go to BILLING → Billing & Credits
2. Click “Enable Auto-Recharge”
3. Set:
   • Trigger Amount: When balance drops below X credits
   • Recharge Amount: How many credits to add
   • Payment Method: Which card to use
4. Save settings

Example: When balance drops below 500 credits, automatically purchase 5,000 credits.

Transaction History #

View all credit purchases and usage. Furthermore, export for accounting:

1. Go to BILLING → Transaction History
2. See all transactions with:
   • Date and time
   • Transaction type (purchase, usage, refund)
   • Amount
   • Balance after transaction
   • Invoice number
3. Filter by date range
4. Export as CSV or PDF

[Screenshot: Transaction history page with sample transactions] Alt text: VoxPria transaction history showing purchases and usage

Invoices #

Get detailed invoices for all purchases. Moreover, invoices are suitable for business accounting:

1. Go to BILLING → Transaction History
2. Click on any purchase
3. Click “Download Invoice”
4. PDF invoice includes:
   • Your company information
   • VoxPria billing address
   • Invoice number and date
   • Itemized charges
   • Payment method
   • Tax information (if applicable)

Usage Tracking #

Monitor where credits are being spent. Additionally, this helps optimize costs:

1. Go to BILLING → Billing & Credits
2. Click “Usage Breakdown”
3. See credits used by:
   • Campaign
   • Date range
   • Feature type (calls, SMS, numbers)
   • Country/destination
4. Identify highest costs
5. Optimize expensive campaigns

Low Balance Alerts #

Get notified before running out of credits. Furthermore, this prevents campaign interruptions:

1. Go to BILLING → Settings
2. Set alert threshold (e.g., 500 credits)
3. Choose notification method:
   • Email notification
   • SMS alert
   • Dashboard warning
4. Save preferences

Refunds & Credits #

VoxPria has a fair refund policy. Moreover, issues are handled quickly:

• Unused Credits: Refundable within 30 days of purchase
• Service Issues: Credits refunded for platform outages
• Failed Calls: No charge for calls that fail due to platform issues
• Billing Errors: Corrected immediately upon report

Contact support at billing@voxpria.com for refund requests.

Best Practices #

• ✅ Monitor Balance – Check daily during active campaigns
• ✅ Enable Auto-Recharge – Prevents interruptions
• ✅ Buy in Bulk – Larger packages save money
• ✅ Track Usage – Identify expensive campaigns
• ✅ Set Alerts – Get warned before running out
• ✅ Download Invoices – Keep records for accounting

Related Articles:

• Understanding Pricing Plans
• Managing Payment Methods
• Optimizing Campaign Costs