Managing Active Campaigns

Once your campaign is running, you’ll need to monitor and manage it effectively. Moreover, VoxPria provides powerful tools to control campaigns in real-time. In this guide, we’ll show you how to manage active campaigns like a pro.

Accessing Campaign Management #

First, navigate to your campaigns overview. Additionally, this is your central hub for all campaign activities:

1. Go to BUILD → Campaigns
2. You’ll see tabs: Active, Scheduled, Completed, Paused
3. Click “Active” to see running campaigns

Understanding Campaign Status #

Campaigns can have different statuses. Furthermore, each status indicates what the campaign is currently doing:

• 🟢 Running – Actively making calls right now
• 🔵 Scheduled – Set to start at a future time
• 🟡 Paused – Temporarily stopped by you
• 🟠 Queued – Waiting for available resources
• ⚪ Completed – All calls finished
• 🔴 Failed – Encountered an error

Real-Time Monitoring #

When you click on any active campaign, you’ll see the monitoring dashboard. Moreover, this updates in real-time as calls are made:

Key Metrics Displayed: #

• Total Contacts – How many numbers in the campaign
• Calls Made – Number of attempts so far
• Successful – Calls that were answered
• No Answer – Calls that weren’t picked up
• Failed – Calls that couldn’t complete
• In Progress – Calls happening right now
• Remaining – Calls still to be made
• Estimated Completion – When campaign will finish

Pausing a Campaign #

Sometimes you need to pause a campaign temporarily. Additionally, this is useful if you notice issues or need to make changes:

How to Pause: #

1. Open the active campaign
2. Click the “Pause” button (⏸️) in the top right
3. Confirm you want to pause
4. Campaign stops making new calls immediately
5. Calls already in progress will complete

💡 Pro Tip: Pausing doesn’t lose your progress. Therefore, you can resume exactly where you left off.

Resuming a Paused Campaign #

When you’re ready to continue, resuming is simple. Moreover, the campaign picks up where it stopped:

1. Go to the “Paused” tab
2. Find your campaign
3. Click “Resume” (▶️)
4. Calls restart within 30 seconds

Modifying Active Campaigns #

You can make certain changes while a campaign is running. However, some changes require pausing first:

Can Change Without Pausing: #

• ✅ Add more contacts to the list
• ✅ Adjust call window hours
• ✅ Change retry settings
• ✅ Modify campaign tags

Must Pause to Change: #

• 🔶 Agent/script modifications
• 🔶 Voice selection
• 🔶 Caller ID number
• 🔶 Remove contacts from list

Stopping a Campaign Permanently #

If you need to stop a campaign completely, you can cancel it. Furthermore, this is different from pausing:

1. Open the campaign
2. Click “Actions” dropdown
3. Select “Stop Campaign”
4. Confirm cancellation
5. All queued calls are cancelled
6. Campaign moves to “Completed” with status “Stopped”

⚠️ Warning: Stopping is permanent and cannot be undone. Therefore, use pause if you might want to continue later.

Adjusting Call Speed #

You can control how fast calls are made. Moreover, this is useful for managing costs and resources:

• Normal Speed – Default rate (10-20 simultaneous calls)
• Fast – Aggressive dialing (up to 50 simultaneous)
• Slow – Conservative approach (5-10 simultaneous)
• Custom – Set specific concurrent call limit

Change this in Campaign Settings → Speed Control

Handling Problem Contacts #

Sometimes specific contacts cause issues. Additionally, you can manage them individually:

Options for Problem Contacts: #

• Skip – Don’t call this number anymore in this campaign
• Retry Now – Attempt call immediately
• Mark as Invalid – Remove from list and blacklist
• Add Note – Record why there’s an issue

Access these options by clicking on any contact in the campaign’s contact list.

Exporting Campaign Data #

While a campaign is running, you can export data. Furthermore, this is useful for reporting:

1. Open the campaign
2. Click “Export” button
3. Choose format: CSV, Excel, or PDF
4. Select data to include (calls, recordings, transcripts)
5. Click “Download”

Best Practices #

• ✅ Monitor First Hour – Watch closely when campaign starts
• ✅ Check Success Rate – If below 40%, investigate why
• ✅ Listen to Recordings – Sample calls to ensure quality
• ✅ Adjust Speed – Start slow, increase if all goes well
• ✅ Set Alerts – Get notified of issues via email/SMS

Related Articles:

• Creating Your First Campaign
• Understanding Analytics Dashboard
• Campaign Troubleshooting