Knowledge Base — Teaching Your Agent Your Content

A Knowledge Base gives your agents your own information to draw on. Upload documents and VoxPria indexes them so an agent can answer caller questions accurately (retrieval-augmented generation, or RAG).

Create a knowledge base #

1. Open Knowledge Base from the sidebar.
2. Click Create Knowledge Base and give it a name.
3. Upload your documents (FAQs, product sheets, policies).
4. Wait for processing to finish — VoxPria indexes the content automatically.

Attach it to an agent #

1. Create or edit an agent.
2. In the agent settings, select your knowledge base.
3. Save — the agent can now answer from those documents.

Best practices #

• Use clean, well-structured files with clear headings and short paragraphs.
• Keep content current; remove outdated files so agents don’t quote them.
• Attach only the relevant knowledge base to each agent to keep answers focused.

💡 Tip: A good knowledge base dramatically reduces "I don’t know" answers and keeps your agent on-brand.